Pep Boys, 13344 Laurel - Bowie Road, Laurel, MD, 20708-1508, automobile parts & supplies-retail-new

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Pep Boys

Company Name: Pep Boys
Status: Active
State: Maryland
Post: 20708-1508
County: Prince George's
City: Laurel
Address: 13344 Laurel - Bowie Road
Phone: (301)498-1333
Fax: unknown
Email: unknown
Contact Manager: Garnett Metcalf
Web site: https://pepboys.com/stores/md/laurel/13344-laurel-bowie-rd%3FstoreCode%3D0072
SIC code: 553111 Industry group: AUTOMOTIVE DEALERS & SERVICE STATIONS, Business category: AUTO & HOME SUPPLY STORES, Subcategory: AUTOMOBILE PARTS & SUPPLIES-RETAIL-NEW
Employees: 50
Gross Annual Sales (Revenue): USD $ 7,600,000
Overall: Pep Boys is a business categorized under auto & home supply stores, which is part of the larger category automotive dealers & service stations. Pep Boys is located at the address 13344 Laurel - Bowie Road in Laurel, Maryland 20708-1508. The Manager is Garnett Metcalf who can be contacted at (301)498-1333.
Description: Auto Repair | Tires | Auto Parts & Supplies,
Working hours: Mon: 08:00 am - 08:00 pm, Tue: 08:00 am - 08:00 pm, Wed: 08:00 am - 08:00 pm, Thu: 08:00 am - 08:00 pm, Fri: 08:00 am - 08:00 pm, Sat: 08:00 am - 08:00 pm, Sun: 09:00 am - 06:00 pm
Tags:
  • Tire shop
  • Auto repair shop
  • Oil change service
  • Transmission shop
In summary:
  • He was very kind and gave me a discount for my long wait.
  • I paid for synthetic high mileage oil change, tire rotation, alignment.
  • Employees are rude and conduct personal business without assisting the customer.
Recommended: Yes: 0 No: 0Click here to Inform about a mistake 33 Rating:

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Pep Boys




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Review/Comment

Name: T.K.
Message: Shannon had exceptional customer service. I had appointment for an oil change and he called me as soon as my car was ready. He was nice, patient, and understanding. I recommend Laurel location.
Name: A.C.D.D.
Message: The manager Shannon and his staff was extremely helpful. I'm grateful for their assistance. They were polite and knowlegable. The Laurel, MD staff is amazing.
Name: K.B.
Message: First time here. Upon arrival at 5:20p on 7/14 I was met with a locked door to the area I thought was the entrance (it was the waiting area door). I found the other door to the main warehouse area and was greeted by Shannon. I said I had a 5:30p appointment for an alignment. He said, well, that takes 30-40 minutes. Did you call? I said I made the appointment online and it said confirmed once I was done as did the text message. He said I should have called. To that end I didn’t know I had to call as nothing I got or saw indicated that. Google says you close at 6 but I think it may be 7 according to your site…. He did take my keys and the appointment was in motion with the quoted price of $99 plus shop fees of $10. The waiting area was closed off with an out of order sign which included the restroom. The entire building was extremely warm and little flies were all around, too. I sat on the one stool I could find. The standalone hand sanitizer dispenser was beeping every 13 seconds for low battery. I did see signs about a renovation but the state the store is in is a mess. I overheard Shannon say he’s short 5 staff, too. The service was completed and the car is running well. The free vehicle inspection was blank. All items were “NA”. (It’s a web page you get linked to via text). I won’t be back unless they make major improvements to the customer service experience. It was very uncomfortable and an unpleasant. Service Done: A-, Overall Experience: C+.
Name: A.
Message: Saturday was a Busy day at Pep Boys and their computer had overbooked appointments. And there were only 2 mechanics on duty. So though it took longer than I'd expected, they did the job, including the upkeep that they pointed out I needed. At the end of the day, my car was ready and I was too. I recommend them.
Name: T.F.
Message: It was very easy to make an appointment on line. The mechanic showed me and took the time to explain exactly what the problem with my car was and what needed to be done to fix it. The manager was very concerned, polite, trustworthy and helpful throughout the process of repair to my car. I would go back to this place for services to my car.
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